Consequences of customer powerlessness: Secondary control

Consequences of customer powerlessness: Secondary control

This research investigated the consequences of powerlessness when consumers experience service failure with a company that has high-exit barriers. The specific consequences investigated were three types of secondary control, which are grudge-holding, avoidance (predictive avoidance), and retaliation desire. These secondary control coping strategies highlight consumers’ ability to control their ...

Powerlessness of a Number

The national burden of sudden cardiac death (SCD) remains high at an annual incidence estimated at 183 000 and continues to account for a disproportionately elevated fraction of all cardiovascular deaths. Despite therapeutic advances in the treatment of coronary heart disease and heart failure and emphasis on SCD primary prevention with prophylactic implantable cardioverter defibrillators (ICDs...

control of the optical properties of nanoparticles by laser fields

در این پایان نامه، درهمتنیدگی بین یک سیستم نقطه کوانتومی دوگانه(مولکول نقطه کوانتومی) و میدان مورد مطالعه قرار گرفته است. از آنتروپی ون نیومن به عنوان ابزاری برای بررسی درهمتنیدگی بین اتم و میدان استفاده شده و تاثیر پارامترهای مختلف، نظیر تونل زنی(که توسط تغییر ولتاژ ایجاد می شود)، شدت میدان و نسبت دو گسیل خودبخودی بر رفتار درجه درهمتنیدگی سیستم بررسی شده اشت.با تغییر هر یک از این پارامترها، در...

Presenting a Model for Antecedents and Consequences of Customer in-Store Experience

The aim of this study is to investigate in-store antecedents and consequences experiences on Hyperstar Stores. There were investigated purchase intention, store environment and characteristics of employees as antecedents affecting in-store experiences; while diversion purchasing and customer satisfaction were considered as its consequences. There were designed two studies to test hypotheses. Th...

Paranoia and the structure of powerlessness.